Park Plaza County Hall London

You get the flavour of a hotel from the moment you walk through the door which is why the front of house is so important. Friendly, polite and efficient are three words to use the team at Park Plaza County Hall's reception desk who made me feel appreciated and welcome from the get-go. The rooms are well designed and comfortable and the location is ideal for anyone wanting easy access to London for business or pleasure.

The location is amazing and walking distance to most tourist sights. The suite was a good size and even had a microwave, cutlery, cups and washing liquid. The receptionist at check-in was wonderful and kids got a welcome package and some sweets and treats. The breakfast was good and most staff were nice and helpful.

Great location. A bit of a faff with the App which is supposed to replace a key card but staff were helpful. The room was fine and the bed was comfortable. The views were excellent but I think the price was not value for money but nowhere in London is right now. The bathroom was a massive let down - small, the shower quality was poor and the size of the bath isn't worth the inconvenience of climbing in and out - a shower would be better.

We had a room upgrade so it was far more spacious than I had imagined, we also had a room at the front of the hotel with a good view out.

This hotel is located just a few minutes walk from Westminster Bridge, the London Eye, Big Ben and the River Thames; Hop on hop off bus stops and Waterloo Station. We received a first class check in from Jaan at the front desk. He was exceptionally helpful and assisted us with everything we required. We arrived early to check-in, just wanting to store luggage, but were given access. Our room on the 12th floor had amazing City views, and we could see the trains arriving and leaving Waterloo Station. The room was spacious, beds comfortable, had a kitchen, and a walk-in shower. Bathroom products, robes, hair-dryer, plentiful towels and slippers were provided; an iron and ironing board were also available if needed. The kitchen had sufficient cups, tea, coffee and milk supplies. The air-conditioning worked well. TV x 2 available. The buffet breakfast was enough to keep going all day! Juices, cereals, fresh fruit, cold meats, cheeses, toast, croissants, pastries, eggs, hash browns, mushrooms, bacon, baked beans, tomatoes! Gluten free options available. Great coffee and tea. Highly recommended!